Frequently Asked Questions

Ordering and Buying:

Is there a minimum quantity to buy?

There are no minimum quantities to buy.

You are welcome to buy one fastener and 100mm of profile if that’s what you need.

Do you sell direct to the public?

Yes.  Call or email us to discuss your project and order what you need.

Do you have an online shop?

Not at this time. You can buy any of the products and assemblies on this entire website by contacting us via phone or email.

We have a team ready to help you with any stage of your project.

Call us during office hours on 03 9706 4601 or send us an email.

Can I return the goods if I get it wrong?

If you realise within 30 days of purchase that you’ve bought the wrong thing, we can offer a credit.  If the profiles or components have been cut or machined, the credit amount will need to be assessed on a case-by-case basis.  Any shipping costs of returning the products will be paid by you, however we can work with you to find an efficient solution.

You can read our full Returns Policy here.

Do you have a pricelist?

We are unable to provide a written price list due to the vast number of products we sell.  We are very happy to provide you with prices when you call or email us.

How long will my order take to arrive?

Parts

When ordering parts, your order will leave our Dandenong South warehouse within 1-3 days, in most cases.

The destination and size of the package will determine how long shipping will take. On average:
Metro Melbourne:   1-2 days
Country Victoria:  2-4 days
Other States:  2-7 days

Please note this is only an estimate.  As with all transport operations, there are sometimes factors outside of our control.

If the product you ordered is out of stock, you will be notified via phone or email.  We will advise you of the new ETA.  It may be useful to discuss other available options with us at that time.

Assemblies and Flat Packs

When ordering assemblies, such as a workbench or linear slide, our staff can give you an ETA once the design has been confirmed.

Can I pay with Credit Card?

Yes.

We accept VISA, Mastercard and American Express.  Payment can be arranged over the phone.

EFT is also a great option.  If paying by EFT, please send us confirmation of your payment to speed up the delivery process.

Can I pick up my order?

Yes, however social distancing is important at this time.

We ask that you visit only for the purpose of collecting your order.

Orders will need to be paid for in advance by Credit Card or Direct transfer.

You can still talk to our friendly staff by calling the office on 9706 4601 and emailing us.

Goods can be picked up from the dispatch area via the door to the right of our big red roller door.

We appreciate your understanding during these times.

Designing your project:

Do I do the cutting and drilling?

It’s your choice.

Most of our aluminium profiles come in 6 metre lengths.  We can cut the profiles to the size you need to the nearest millimetre, at a small cost per piece. Alternatively, we can cut the profile in half to make shipping easier. We can also ship full length pieces.

Some fasteners require a drill hole or a tap into the aluminium profile.  We are happy to do the drilling and tapping for you at a small cost per process. It is best to provide us with a drawing to ensure the measurements are correct for what you’re trying to build.  Please call and ask us if you’re not sure.

Do you have CAD?

There are a number of ways to obtain CAD information.

Use the CAD Online Engineering Tool from item – design your project, choose your parts and send us your file, all via ONE online tool without needing a CAD software package.

Visit au.item24.com and Log In – CAD files are available for each individual product.

Order a CAD DVD – the item product range is available on DVD, simply email us for a copy.

Call or email us – we can help you find the best option.

Where do I download a catalogue?

There are a number of ways to obtain detailed product information.

Visit au.item24.com – a huge amount of product information is available to view. Almost all of item’s products can be made available, if they are not already in our warehouse.

Visit au.item24.com and Log In – once registered, you will be able to download the Comprehensive Catalogue as well as many other smaller catalogues based on your desired product range.

Call us on 03 9706 4601 or send us an email – we can send you the catalogue via email or post and answer any questions you may have.

Do you use Metric or Imperial measurements?

All our profiles are based on Metric measurements. For example, ‘Profile 8 40×40’ is 40mm x 40mm with an 8mm groove.

What’s the shortest length I can buy?

The shortest length you can buy for most aluminium profiles is 50mm.

What’s the longest length I can buy?

Most aluminium profiles come in 6 metre lengths. There are a small number of profiles that only come in 3 metre lengths. The maximum length is indicated in each product description.

Can I use Profile 8, Profile 6 and Profile 5 in the one project?

The design will be much simpler and user-friendly if you use only one line of profiles, be it entirely Profile 8, Profile 6 or Profile 5.

There are a few connectors available to join two different profile sizes together if the design requires it.

Contact us to discuss what you need.

How do I calculate the required panel thickness?

For panels that will sit inside the groove, ie. Polycarbonate, use the following guide:

4.5mm thick for Profile 8
3mm thick for Profile 6
3mm thick for Profile 5

Panel Fasteners can help stabilise the panel.

What’s the difference between D30 and your other products?

D30 is based on a round aluminium while all other products are based on a square/rectangular aluminium.  Both types use the T-slot principle as their primary fastening style.

The square/rectangular aluminium comes in sizes known as Profile 8, Profile 6 and Profile 5, which corresponds to the millimetre width of the groove (ie. Profile 8 has an 8mm groove).

The D30 range can be connected to the square/rectangular range using Profile 6.